User Guides

Step-by-step instructions and screen shots to help you navigate the HCN Webinar platform.

  • User Guide - Dashboard
    Use the Dashboard to view an archived version of a webinar you registered for, complete the evaluation and print certificate(s), or download handouts. Archived webinars are not available to non-registrants. The Dashboard is only available after login.
    You must log in to access content.
  • User Guide - Group Participation & Continuing Education
    When participating in a webinar as part of a group, only the person logged in and launching the webinar can complete an evaluation and earn a certificate issued in their name. Group participants can log into their own account and complete the evaluation and print certificate(s). Archived webinar links and handouts are not available using this option. Please consider asking the individual who launched the webinar for assistance or access. This feature offering the evaluation and certificates includes a participation attestation statement.
    You must log in to access content.

I'm an HCN member. How do I register?

Your Compliance Officer / HCN contact person receives a code two weeks prior to register for that month's webinar. As an HCN member the webinars are included at no additional cost in your membership.

How much does a webinar cost?

Webinars are free to HCN members (ask your Compliance / HCN contact person for the code). Non-members may register for $129 per webinar.

What are the topics of webinars?

Our topics are all based on hospice compliance. You can see a listing of all webinar titles at But we always encourage you to share ideas for webinar topics that would be helpful to you! Send your ideas to

​How often can I return and review a purchased product on demand?

Anytime you want. You will see all the webinars you are registered for and all the sessions added to your account on your Dashboard.

I need help with webinar administration.

I'm having trouble with my account information, need a receipt, or can't find a webinar I purchased. For any issues, please contact

Are CEs offered?

We offer continuing education for nurses through Relias Learning, LLC, an approved provider by American Nurses Credentialing Center (ANCC). Compliance Officers and those with compliance certification also receive credit through Compliance Certificate Board (CCB). A general certificate of completion / attendance is also available. Certificates are available for download only after viewing the webinar and completing the evaluation.

Group Viewing and CEs

When participating in a group, only the individual who logs in to launch the webinar has access to the evaluation and certificate(s) printed in their name.

Group participants should create an account (email and password) or log in. After the completion of the webinar, click on the Webinars and scroll to the very bottom to the Evaluations and Certificates section. Click on the View button and then the Fill out survey link. A list of all participants is sent to accrediting bodies in the event of an audit.

​What are the system requirements for accessing a webinar?

Prior to a live event, you may test your web browser to be sure you have the required Flash software. To do so, go to Click on the "Support" button at the top and then "Browser Test." If you pass the test, you will see a "Congratulations" message. If you do not, you will be given instructions on where you can download the newest version of Flash. This is a free download.

It is recommended that you use a high speed/broadband Internet connect (Wi-Fi is not recommended), a PC with Windows and Internet Explorer 9.0 or higher. If you are using a Mac, please use the Safari web browser.

Download the Technical Support Document for additional troubleshooting steps.