Hospice EHR Systems - Garbage In, Garbage Out

Includes a Live Event on 06/06/2018 at 2:00 PM (EDT)

Navigating electronic medical systems (EMRs) can sometimes prove challenging, causing hospice providers to rely on “checkbox” documentation strategies which inhibits sufficient demonstration of ongoing hospice eligibility. This session focuses on interdisciplinary group (IDG) electronic documentation tips to capture the provision of services and assure payment, in spite of and in conjunction with EMR systems.   

Topics covered in this webinar include (about 4 or 5):

  • Common documentation–related problematic practices
  • Strategies to mitigate survey-related documentation risks
  • Documentary tactics to withstand payment-related scrutiny
  • Organizational approaches to ensure ongoing documentation success 

Colleen O'Keefe, RN, CHPN (Moderator)

Senior Consultant & Project Specialist

Colleen O’Keefe is the Senior Project Specialist for Weatherbee Resources, Inc. She is certified in Hospice and Palliative Care and is also a Hospice and Palliative Nurses Association (HPNA) Approved Educator. Colleen has served as an RN Case Manager, Supervisor for a Continuous Home Care team, Clinical Educator, and Compliance Officer. Her clinical, regulatory, and leadership expertise allows her to deliver uncompromising consulting services.

As a Senior Consultant & Project Specialist with Weatherbee Resources, Colleen conducts clinical record audits for hospice organizations facing Additional Development Requests, writes independent expert cover letters to support technical and clinical eligibility for hospice care, and provides assistance and guidance throughout the appeals process. Colleen conducts comprehensive baseline assessment audits and mock surveys to assess regulatory compliance and identify potential risk exposures, and devises action plans to address problem areas. She also conducts education for hospice organizations across the country. Colleen also has experience and expertise in conducting investigations for hospices facing payment-related scrutiny by governmental agencies. 

Colleen is a registered nurse and holds a Bachelor’s degree from Northwestern University. 


Hospice EHR Systems - Garbage In, Garbage Out
IDG-based electronic documentation tips to capture services provided and assure payment. Live event: 06/06/2018 at 2:00 PM (EDT) You must register to access.